Bookings are taken exclusively by debit/credit card on the online booking system. No bookings can be taken by phone or email. Note there is a 2% fee for using credit cards.
You may only request a booking if you agree to these terms and conditions.
By requesting a booking you are deemed to have accepted these terms and conditions as governing your booking.
You agree to make everyone in your party aware of these terms and conditions.
If the booking is transferred to another person, that person will be deemed to have accepted these terms and conditions.
This does not affect your statutory rights as a consumer.
The booking is made by online payment of a 10% deposit by credit or debit card. This deposit holds the booking until 14 days before the start of the booked stay. This deposit is non-refundable in any circumstances.
The initial booking may be changed online at any time up to 14 days before the start of the stay, subject to there still being space available, by logging in with your booking reference. The following may be changed – booked dates, numbers of adults and children, booking name and contact details, email address, vehicle registration numbers. The booking may also be cancelled, although the deposit is not refundable.
Payment of Balance
The booking must be paid for in full online by credit or debit card at least 14 days before the stay is due to start. Email reminders will be given from one week before the balance is due. Bookings not paid for in full by 14 days before the start of the stay will be cancelled by the system.
The deposit is not refundable.
We will refund balance payments for fully paid bookings cancelled more than 14 days from the start of the stay - the cancellation should be by email or in writing. No refunds will be given for bookings cancelled within 14 days of the start of the stay.
We allow camping in tents and trailer tents.
We do not allow campervans, caravans, folding caravans or motor homes on this site.
Vehicles higher than 2.3m will be admitted only at our discretion, between 8am and 8pm.
Vehicle access to fields may be restricted if the fields become wet.
Driving to toilets, showers or the shop is not permitted.
Driving to or parking at Eweleaze Farm is not permitted.
We allow pets on site subject to them being under control.
We allow campfires and barbeques on site.
We do not allow Chinese lanterns on this site.
We ask guests to respect others with regards to making noise after 11pm.
We allow no amplified music on site except on Saturday evenings, when it must finish by 11pm.
We reserve the right to evict anyone at anytime who is acting unreasonably to the detriment of other campers the site staff or the public with no compensation or refund payable.
Information about features, facilities and services at Shortlake Farm is to the best of our knowledge and belief accurate at the time of listing on our website, but it is possible that some of these features, facilities and services may not be available at the time you take your holiday.
Health and Safety
It should be noted that this is a working farm, and as such there may be various hazards. We do our utmost to ensure the safety or our visitors, but cannot guarantee that all parts of the farm are completely free from hazards.
As an example, there may be areas of rough ground which may present a trip hazard to certain people. In addition, after heavy rain the ground in some areas can become slippery. You should take care, and wear suitable footwear to minimise the possibility of injury. Tent guy ropes are an obvious trip hazard which you need to be aware of.
Due to the extensive nature of the camping facilities, and the natural ambience of the area, we do not provide artificial lighting. To ensure your safety you should bring a torch or lantern to help you when walking after dark.
Parents must supervise their children on the hay bale play areas at all times.
By making this booking, you accept that you must take reasonable care for your and your party's safety, while at the same time we will do our best to ensure that the farm is safe.
We will use the information you provide to us in order to:
- process your booking
- verify financial transactions
- investigate and resolve any problems with any products or services supplied to you
- send you information about camping in subsequent years
- send you information about other products and services that we offer
We will not divulge this information to any third parties, except as we are required to by law.
By making a Booking Request you agree that you and all people in your party accept and agree to these terms and conditions and that you will indemnify Eweleaze Farm Ltd fully and effectively against all loss and damage arising directly or indirectly, from any act or default by yourself or any person or animal accompanying you.
Unless required by law, we will not be liable to you for any indirect or consequential losses, loss of profit, loss of business or loss of goodwill and our maximum liability shall be no more than to refund the amount paid by you for the holiday.
We shall have no liability to you for any failure to perform any of our obligations under the contract if and to the extent that the failure is caused by matters outside of our control, including by act of God, governmental restriction, condition or control or by reason of any act done or not done pursuant to trade dispute, shortages of labour or materials or breakdown of machinery or any other matter.
No person (except you and us) shall have any rights pursuant to the Contract (Rights of Third Parties) Act 1999 to enforce any of these terms and conditions.